Technical Operations (TOC) Specialist

September 17, 2021

We are hiring multiple TOC Specialists. TOC Specialists staff the Technical Operations Center where they act as primary quality control agents for CPR’s 24/7 audio services to ensure CPR's standards. They are CPR’s experts on automation software, have troubleshooting abilities in numerous other systems related to CPR's broadcast product, and provide support for other departments in their interactions with these systems.

View Full Description (PDF)

Essential Duties and Responsibilities:

  • Responsible for programming, manipulating, monitoring, and troubleshooting of audio playout, routing, and transmission systems. This includes programming automation clocks and logs and making dynamic log changes for breaking news and special programming and assisting engineering and other departments with daily monitoring of and reporting on broadcast systems.
  • Acts as first responder for studio, audio playout and off-air issues. Troubleshoots such issues to prevent impairments, or to quickly restore audio if in the midst of an off-air issue.
  • Acts as a mentor and primary support for TOC Operators when such issues exceed their expertise.
  • Provides board op functions for CPR News, live coverage and pledge drives as needed.

View the full job description.

Knowledge, Skills and Abilities:

  • Radio Operators license from the Society of Broadcast Engineers (SBE) or the ability to obtain it within the first year of employment is required.
  • A minimum of 3 years experience related to the position’s responsibilities is required.
  • Experience with and understanding of audio playout, routing and transmission systems and software is required.
  • Experience troubleshooting computer issues and providing technical support is required.
  • Experience operating a studio control board and audio software for live broadcasting is required.
  • Must be competent in using Windows workstations, remote access software and office productivity software. Ability to learn new software systems quickly is also essential.
  • Knowledge of public radio programming and public radio listener expectations is highly desirable.
  • Must have adequate hearing to make audio quality determinations.
  • Must have adequate vision to read user access panels on broadcast electronic components and the physical mobility and dexterity to access electronic devices and wiring in standard server racks.

Non-standard hours are required.

TOC Specialists must participate in an on-call rotation to respond to off air emergencies during evening, overnight, weekend, and holiday hours. During on call shifts, specialists must carry a remote access kit, stay within range of their cellular service to be able to receive emergency paging and phone calls, and be able to arrive at CPR within 45 minutes when emergency circumstances necessitate.

Position is based at CPR’s Centennial headquarters and incumbent is required to live in the greater Denver metro area.

Application Requirements:

To apply, submit a cover letter that includes where you learned of the job opening, resume, and three professional references to hr@cpr.org with "TOC Specialist" in the subject line.

Incomplete applications will not be considered.

No phone calls or drop ins please.

Salary Range:

The hiring salary is $20.40 per hour + supplemental on call pay

Benefits Summary:

Colorado Public Radio is proud to offer a comprehensive benefits package that reflects our culture of caring. Our employees have access to: 100 percent employer paid individual health, dental, life, and disability coverage; an outstanding paid family medical leave policy plus paid holidays and a very generous sick, vacation, and personal time off plan; voluntary offerings such as vision; a competitive retirement plan match with no waiting or vesting periods; flexible schedules; engagement and development opportunities; and a casual atmosphere.

Colorado Public Radio is an equal opportunity employer and encourages workplace diversity.